Return & Refund Policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Vitality Lab, we are committed to providing quality men’s wellness products and a clear shopping experience. Because some of our products may include supplements, intimate wellness products, personal care goods, sealed products, or hygiene-sensitive items, please review this policy carefully before placing an order.

By placing an order on our website, you acknowledge that you have read and agreed to the terms below.

Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unused

• Unopened

• Unsealed only if the product was not sealed when received

• In its original packaging

• With all safety seals, protective seals, labels, and packaging intact

• With a receipt or proof of purchase

For health, hygiene, and safety reasons, opened, used, unsealed, or tampered-with products are generally not eligible for return unless the product arrives damaged, defective, incorrect, or the issue was caused by our confirmed error.

To start a return, you can contact us at:

[email protected]

Please include your order number, full name, email address used for the order, and a brief description of the reason for return.

If your return is accepted, we will send you return instructions, including how and where to send your package.

Please note that returns may need to be sent to the following address only after approval:

Vitlity Labs LLC
18123 Biscayne Blvd #3021
Miami, FL 33165
United States

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:

[email protected]

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, missing, or if you receive the wrong item.

This allows us to evaluate the issue and make it right.

When contacting us, please include:

• Your order number

• Your full name

• A description of the issue

• Clear photos of the outer packaging

• Clear photos of the shipping label

• Clear photos or videos of the product

• Photos showing any damage, defect, seal issue, or incorrect item

If we determine that the issue was caused by us, we may offer a replacement, reshipment, partial refund, full refund, store credit, or another reasonable solution depending on the situation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for health, hygiene, safety, or product integrity reasons.

Non-returnable items may include:

• Opened products

• Used products

• Unsealed products

• Products with broken or tampered safety seals

• Supplements

• Consumable products

• Intimate wellness products

• Personal care goods

• Hygiene-sensitive products

• Clearance items

• Final sale items

• Gift cards

• Free gifts

• Promotional items

• Bundles or kits with opened items

We also do not accept returns for products that are damaged due to misuse, improper handling, customer negligence, or failure to follow product directions.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns about your specific item before starting a return.

Exchanges

The fastest way to ensure you get the product you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

For health and hygiene reasons, exchanges are only available for eligible unopened and unused products, or in cases where the product received was damaged, defective, incorrect, or affected by our confirmed error.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

However, certain products may be excluded from return rights under applicable law, including sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.

As above, to be eligible for return, your item must be in the same condition that you received it:

• Unused

• Unopened

• In its original packaging

• With all safety seals and protective packaging intact

• With a receipt or proof of purchase

Opened, used, unsealed, or hygiene-sensitive products may not be eligible for return unless they arrive damaged, defective, incorrect, or the issue was caused by our confirmed error.

Refunds

We will notify you once we have received and inspected your return.

We will let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at:

[email protected]

Return Shipping

If the return is due to our confirmed error, such as a damaged item, defective item, wrong item, or missing item, we may provide a return shipping label or offer another solution, such as replacement, reshipment, refund, or store credit.

If the return is not caused by our error and the item is eligible for return, the customer may be responsible for return shipping costs. Original shipping fees are generally non-refundable unless otherwise required by law.

Wellness Disclaimer

Vitality Lab products are intended to support general wellness routines. They are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary.

Customers should follow product directions and consult a qualified healthcare professional before use, especially if they have a medical condition, take medication, are under medical supervision, or have questions about whether a product is suitable for them.

Contact Us

If you have any questions about returns, refunds, exchanges, or order issues, please contact us:

Vitality Lab Customer Support
Email: [email protected]
Phone: +1 231 374 9039
Website: https://vitalitylab.cc

Mailing Address:
Vitlity Labs LLC
18123 Biscayne Blvd #3021
Miami, FL 33165
United States